Privacy Policy

This privacy policy applies to you, the User of this website and Therapy By Jaye, the owner and provider of this website. We are committed to safeguarding the privacy of our users while providing personalised service. This Privacy Policy statement explains the data processing practices of Therapy By Jaye.

If you have any requests concerning your personal information or any queries regarding these practices please contact Jaye Etienne by e-mail:

Information collected

Personal information collected by Therapy By Jaye is used by Therapy By Jaye only. We collect personally identifiable information about you (your "Data") through:

The use of enquiry and registration forms on the Therapy By Jaye website

Booking a treatment via the Therapy By Jaye online booking system (hosted by Wix) *

The provision of your details to us either online or offline via registration forms, over the phone or in person

  • Please note – Wix have their own privacy policies, which you should check as per the note on ‘Third Parties and Other Websites’ further down the page of this privacy policy.

The data we may collect on you may include:

  • Name

  • Date of birth

  • Address, phone number, email address

  • Medical conditions

  • Payment details such as debit or credit card information

  • Medical history, allergies and lifestyle choices (This includes data you provide on the consultation form and what has been discussed in pre-treatment consultation)

  • Details of any feedback you give Therapy by Jaye by phone, email, and post or via social media.

This personal information is required in order to provide the services to you. If you do not provide personal information we ask for, it may prevent us from providing the services to you at the best of our ability.  

No data is collected for Children under the age of 10 years of age. 

Use and Disclosure of Personal Information

We use your data for purposes, which may include:

Providing you with information about products and services we offer and upcoming discounts (if you agree to receive such information)

Consultation forms that are filled out at the start of each client’s first treatment are stored safely in a locked filing cabinet at Therapy By Jaye premises. The data on these forms are also stored in a password-encrypted spreadsheet. These files are confidentially destroyed after 6 years of the client’s last treatment with Therapy By Jaye.

If you wish to receive information about Therapy By Jaye services or discounts, please indicate your preferences using the consent boxes when providing us with your data on your consultation form. Please note that we will never disclose this information given in your consultation form to any other third parties, unless required to by Law, and this information is treated confidentially.

Use of cookies and other Tracking Devices

Therapy By Jaye uses web analytics services provided by Google, Inc. Google Analytics uses cookies to help us analyse user experiences when visiting Therapy By Jaye website. The information generated by the cookie about your use of our sites (including your IP address) will be transmitted to, and stored on, servers held by Google.

They will use this information for the purpose of evaluating your use of our sites, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. They may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. They will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Massage and Me website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security Policy

Therapy By Jaye have appropriate measures in place to ensure that our users' data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss.

User Access and Control of Data

If you wish to amend any of the data that we hold about you or update your details, please contact Jaye: In accordance with the Data Protection Act 2018 and the General Data Protection Regulation (UK), you may request a copy of the personal information we hold about you by contacting We may charge the statutory allowable fee for provision of this information.

Third parties and links to other websites

Our site may contain some links to third party sites, which are not subject to this privacy policy. We are not responsible for the privacy policy of other websites and would recommend you read their privacy and cookies policy before you submit any personal data to these websites.

Changes to this policy

This policy is effective from April 2020. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements.

How to complain

We hope that we can resolve any concerns you may have about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. In the UK, this supervisory authority is the Information Commissioner who may be contacted via telephone on: 0303 123 1113.

How to contact us

Please contact us email if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below:


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